Inside Sales Executive

£35,000 + Commission + Benefits

A high-energy, numbers driven Inside Sales Executive with a passion for nurturing commercial relationships and driving consistent bottom-line growth, is required to identify new B2B trade sales opportunities from within an existing customer base and through new business development, for an ambitious, growing company with a fantastic industry renowned reputation.

Our client is committed to providing their trade clients with a one-stop shop for the flooring needs of their customers.

With one of the biggest stock holdings of underlay and flooring accessories in the UK, they are able to meet all of their customers flooring and underlay requirements, every time.

The successful Inside Sales Executive, who will have strong telephone-based sales experience, will act as the main point of contact for new and existing customers of our client's market leading underlay & accessories products for a defined region.

Based at our client's headquarters in Liverpool, the role will focus on nurturing and developing long-term customer relationships, promoting, cross and upselling and growing accounts.

The ideal candidate will enjoy new business development, following up on inbound and web enquiries or leads passed to you by the Regional BDM and other internal colleagues, ensuring a first-class service to customers at every touch point.

Key Responsibilities:

• Proactively identify, pursue, and maintain a constant pipeline of potential clients


• Drive outbound B2B sales activity, efficiently maximising all sales opportunities


• Handle existing accounts, ensuring customer satisfaction, and identifying opportunities for upselling and cross-selling.


• Develop and implement effective sales strategies to drive sales growth i


• Managing customer accounts and increasing spend through cross selling and upselling


• Following up quotes/CRM tasks and arranging appointments


• Spending a minimum 6 hours per day making outbound calls to existing customers and prospects as well as identifying new ones (Aim for over 80 dial outs per day)


• Capitalising on any campaigns and promotions with customers


• Swiftly recording, dealing with and following up incoming requests for pricing


• Managing customer relations and updating the CRM System with each and every customer engagement.


• Build a pipeline of enquiries on CRM and move them forward to completion.


• Take incoming calls if there is an overflow of calls from the customer service team and handle any customer service requests including the processing of orders, using the opportunity to cross & upsell.


• Liaise with transport and stock control over any customer enquiries.

Skills & Experience

• Proven experience in a B2B/Trade Sales account management and new business development role, generated primarily through outbound telephone-based activity.


• Some knowledge of the wider flooring industry would be beneficial but is not essential.


• Excellent communication, attention to detail, and customer service skills.


• Proficient in Microsoft Office Suite and CRM software.


• Strong business acumen with the ability to identify new business opportunities.


• Exceptional organisational and multitasking skills.


• Sales negotiation & influencing skills


• Strong analytical and numerical skills


• Excellent communication skills (listening & questioning)


• Desire and focus to win/succeed with goals and targets


• Humble, hungry, smart and well presented - Takes personal pride in operating effectively and efficiently in all areas of responsibility


• Over-achiever with the desire to take on further responsibility within the business


• Conscientious about promoting and following good working practises

This is an ideal opportunity for a tenacious, self-starter who takes pride in seeing their portfolio grow, to take on a consultative, technical sales role with this highly regarded and growing company.

An attractive base salary + bonus scheme is available alongside other benefits.

Apply now!