Customer Service Advisor
Job Title: Customer Service Advisor
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Barnsley, S70
Start Date: ASAP
We are seeking a dedicated Customer Service Advisor to join our client's team at a Local Authority.
This role is essential in delivering a high-quality, customer-focused service by adopting a digital-first approach across multiple communication channels.
Key Duties and Responsibilities:
- Respond to customer inquiries through telephony, face-to-face interactions, email, web chat, and social media while adhering to Digital First principles.
- Accurately analyze and interpret customer information to make informed decisions.
- Maintain awareness of key legislation, policies, and procedures impacting service delivery.
- Communicate effectively with internal and external stakeholders, including managers, employees, Elected Members, and the public.
- Provide a positive, efficient, and friendly customer experience, even in challenging situations.
- Handle complaints professionally, demonstrating resilience in a demanding environment.
- Encourage the use of digital self-service channels and support the Council's digital transformation.
- Undertake general financial administration and support service requests.
- Work collaboratively within the team, contributing to overall performance targets and training support.
Qualifications and Experience:
- 4 GCSEs (9-4) or equivalent, or a relevant Level 2 qualification (essential)
- Experience working with the public and providing advice, support, and guidance (essential)
- Strong knowledge of data protection and customer service standards (essential)
- Excellent communication and negotiation skills, with the ability to handle sensitive situations professionally (essential)
- Ability to work flexibly as part of a team and maintain a calm demeanor under pressure.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk
- Start: ASAP
- Duration: Ongoing
- Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
- Location: Barnsley, England
- Type: Contract
- Industry: Customer_services
- Recruiter: Service Care Solutions Ltd
- Contact: David Jones
- Tel: 01772 298 966
- Fax: 01772 471473
- Email: to view click here
- Posted: 2024-10-10 16:40:50 -
- View all Jobs from Service Care Solutions Ltd
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