Customer Service Advisor

Job Title: Customer Service Advisor
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Barnsley, S70
Start Date: ASAP

We are seeking a dedicated Customer Service Advisor to join our client's team at a Local Authority.

This role is essential in delivering a high-quality, customer-focused service by adopting a digital-first approach across multiple communication channels.

Key Duties and Responsibilities:



  • Respond to customer inquiries through telephony, face-to-face interactions, email, web chat, and social media while adhering to Digital First principles.

  • Accurately analyze and interpret customer information to make informed decisions.

  • Maintain awareness of key legislation, policies, and procedures impacting service delivery.

  • Communicate effectively with internal and external stakeholders, including managers, employees, Elected Members, and the public.

  • Provide a positive, efficient, and friendly customer experience, even in challenging situations.

  • Handle complaints professionally, demonstrating resilience in a demanding environment.

  • Encourage the use of digital self-service channels and support the Council's digital transformation.

  • Undertake general financial administration and support service requests.

  • Work collaboratively within the team, contributing to overall performance targets and training support.



Qualifications and Experience:



  • 4 GCSEs (9-4) or equivalent, or a relevant Level 2 qualification (essential)

  • Experience working with the public and providing advice, support, and guidance (essential)

  • Strong knowledge of data protection and customer service standards (essential)

  • Excellent communication and negotiation skills, with the ability to handle sensitive situations professionally (essential)

  • Ability to work flexibly as part of a team and maintain a calm demeanor under pressure.




If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk


  • Start: ASAP
  • Duration: Ongoing
  • Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
  • Location: Barnsley, England
  • Type: Contract
  • Industry: Customer_services
  • Recruiter: Service Care Solutions Ltd
  • Contact: David Jones
  • Tel: 01772 298 966
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2024-10-10 16:40:50 -

  • View all Jobs from Service Care Solutions Ltd


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