2nd Line Support Engineer

2nd Line Engineer

3 month initial contract
£300 - £325 p/d (inside IR35)

Full time onsite in London

IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for initial 3 month contract.



Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.



You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.


You'll require experience supporting the following:

• Windows OS Support (Windows 10)


• Active Directory and Office 365 Admin


• Microsoft Teams


• Supporting anti-virus products (not Crowdstrike in this case...)


• Ideally an understanding of web gateway filtering.


• An understanding of networking concepts including support of VPN's


• Experience working on a service desk / management and prioritization of ticket queues.
  
  Experience working with ServiceNow would be beneficial although is not a requirement.