Informed Recruitment Limited

Customer Services Manager

Are you an experienced Customer Services Manager, Office Manager, or Account Manager? Are you an excellent administrator adept at handling multiple varied tasks at any one time? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Manager for a socially aligned procurement framework in the West Midlands.

Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.

The objective of the role will be responsible for supporting a team of regional Account Managers, and the Senior Management Team, in ensuring that outstanding customer service is provided to customers and suppliers alike.

Day-to-day duties will cover administrative and account management tasks.

Administrative tasks will include contract management; management and operational reporting; minuting of meetings; template and file maintenance; drafting customer review reports and coordinating customer review meetings; managing bulk email releases to customers; spend monitoring; and data quality monitoring.

Account Management and marketing tasks will include drafting social media content, attending ad hoc conferences; researching potential customers; competitor analysis; and identifying potential new opportunities to benefit customers.

Essential Skills



  • A successful background in Customer Services, Office Management &/or Account management.

  • Self-starter with a positive approach, attention to detail, good time management against deadlines, and the ability to coordinate and improve service provision.

  • A track record working in busy environments, prioritising tasks, handling multiple varied tasks at any given time.




Highly Desirable / Will Strengthen Application



  • Experience of the current Social Housing market and the challenges that it faces.

  • Experience of procurement and/or knowledge of procurement frameworks.




As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.

You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.

This role is hybrid based, with three days per week spent in an office in central Birmingham, and two days home working.

This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, healthcare and benefits package with a generous holiday allowance.

Interview slots are available, so please apply without delay.

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.

All hiring decisions are made based on merit, competence, and business need.

As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.

You have the right to object to us processing your data in this way.

For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.




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