Income Officer

Income Officer
Sevenoaks
Temporary 3 months
Full-time 37 Hours
THE ROLE
As an Income Recovery Officer, you will be joining an Income Team within a Housing Association based in Sevenoaks, and will be responsible for maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion.

Key responsibilities include:

• Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies


• Managing rent accounts and providing tailored support for tenants to sustain tenancies


• Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases


• Representing West Kent Housing in Court proceedings, including preparing legal documents and statements


• Serving Notices of Seeking Possession and representing cases with a high level of accuracy


• Supporting tenants with benefit advice and providing referrals for additional support services


• Consistently achieving KPI targets to reduce arrears percentages

THE CANDIDATE
The successful candidate will have previous experience in a similar income recovery or housing role, with a focus on delivering outstanding customer service and meeting challenging targets.

Additional requirements include:

• Proven track record in effective income recovery and arrears management


• Experience in court representation and legal process management


• Strong communication skills for tenant outreach and negotiation


• Ability to perform home visits and maintain professional boundaries


• Understanding of welfare benefits and referral processes

THE CONTRACT
3 months, with the potential for extension
The pay range for the role is £20.00 to £22.00 per hour LTD company rate.

The PAYE equivalent is £17.05 to £18.76 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role further