2nd Line Engineer

2nd Line Engineer - Sheffield

3 month initial contract

£250 - £300 p/d (inside IR35)

IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer for initial 3 month contract to assist with a period of change (business merger).

Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.

You'll require experience supporting the following:

- Windows OS Support (Windows 10)

- Active Directory and Office 365 Admin

- Microsoft Teams

- Supporting AV products

- Ideally an understanding of web gateway filtering.

- An understanding of networking concepts including support of VPN's

- Experience working on a Service Desk / management and prioritization of ticket queues.

- Any experience with ServiceNow will be highly favored