IT Support Apprentice

Responsibilities:
Provide appropriate technical support, help and advice to staff and students.
Escalating IT Issues initially to the Senior IT Services Technician in a timely manner
Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner
Diagnosing and resolving 1st line issues
Provide AV support including filming, video editing & equipment setups
Setting up new PCs, Laptops, iPads and installing software
Maintain the digital signage across the college as required
Manage day-to-day email tasks such as creating alias', mailboxes and distribution groups.
Managing user accounts and permissions on network resources
Maintaining printers and consumables, logging any issues, and orders where required.
Ensure IT equipment and resources are available to staff and students when required.
Regularly check the IT Suites
Log repairs and warranty claims
Maintaining an up-to-date Asset Register for all computer hardware and software
Performing basic administrative support duties, as required, to meet specific operational objectives
Providing assistance to the Head of IT Services when required
Providing support and knowledge transfer to the other members of the IT Services Team if applicable.
Ensuring that a high level of customer service and support is provided to all stake holders

Skills Required

Proficient in Windows Operating Systems & Microsoft Office including Office 365
Hardware maintenance
Configuration and installation of software packages