Housing Officer - General Needs (Level 1)

Job Title - Housing Officer

Location - London N1

Contract - Temp ongoing

Hours - 35

Role summary - One of the largest housing associations in the UK is seeking an experienced Housing Officer to manage a designated patch of 150-200 residents in London.

This is a varied role with a range of responsibilities, ensuring that no two days are the same.

You will be providing an excellent housing management service while supporting and engaging with residents to ensure their needs are met.

Key Responsibilities:

• Managing rent accounts and ensuring timely payments


• Conducting anti-social behaviour (ASB) interviews and setting action plans


• Overseeing void management, including taking back properties, advertising, and re-letting


• Conducting inspections for mould and damp


• Home visits to residents and addressing their concerns.


• Collaborating with internal departments to resolve housing-related issues.


• Liaising with external stakeholders including local councils, MPs, and social services


• Conducting estate inspections to maintain a high standard of living for residents.


• Managing and ensuring repairs are carried out effectively.


• Setting up resident accounts and providing support to colleagues

Requirements:

• Previous experience in a Housing Officer role


• Strong communication and customer service skills


• Knowledge of housing law (desirable)


• Housing-related qualifications (desirable)


• Ability to manage competing demands and work under pressure.


• Experience handling customer complaints (desirable)


• Problem-solving skills and accountability for work


• Respect for diversity and the ability to work inclusively with different stakeholders.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk