A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.

They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting

Optical Customer Service Advisor- Role

• Head office based role


• Provide customers with a variety of solutions, support and information at the time of interaction.
  
  Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
  
  


• Deliver Customer call backs to agreed timeline


• Log all calls received or made


• Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products


• Expedite urgent orders


• Resolve technical issues using help desk function if necessary


• Contract account managers with any account related issues


• To build long term relationships with our customer & to build rapport on every customer touch point


• Any other departmental function as directed by the Manager


• Liaise with other departments

Optical Customer Advisor - Requirements

• 1+ years experience of working as an Optical Assistant


• Excellent understanding of customer service


• Ability to develop relationships

Optical Customer Service Advisor - Benefits

• Base salary £23,490


• Monday to Friday - 9am to 5pm


• 20 days holiday plus bank holidays


• Become part of the Employee Ownership team after 6 months

To avoid missing out on the opportunity please follow the ‘Apply Now' link and we will be touch as soon as possible.