Service Department Administrator

Job Type: Full Time, Permanent

Location: Shipdham, Norfolk

Working Hours: Monday to Friday – 8:00am to 5.00pm, with an unpaid lunch break of half an hour

Salary: £26,000.00 to £28,000.00 per annum depending on experience

Benefits:

• Company Pension.
• Enhanced Annual leave dependent on time served, first increase of one day after 2 years.

Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide.

Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 32 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes.

Falcon Tower Crane Services are seeking to recruit a Service Administrator to join our Service Department.

Full training provided by our experienced team.

Responsibilities - Service Department Administrator:

• To ensure all paperwork in relation to the installation and removal of our fleet of cranes are logged and filed in accordance with our company procedures.
• Liaising with Field Staff to obtain completed Work Instructions for works carried out on our fleet of cranes.
• Overall responsibility for ensuring every crane file is complete and up to date with the relevant and required paperwork.
• To assist with the creation of requisitions, ordering parts and service consumables.
• To provide cover on the reception desk, one day per week.
• General administration duties involved in the above and tasks as required.

Skills – Service Department Administrator:

• To be motivated and enthusiast to learn a new role.
• Confident with an excellent phone manner.
• The ability to work on their own and as part of a team.
• To be an effective team member with a highly supportive, collaborative approach.
• Be self-motivated and be able to organise their time and workload efficiently.
• The ability to communicate clearly and efficiently with customers and work colleagues at all levels.
• Good command of the English Language.
• Must have the ability to work well under pressure.
• Good understanding of numeracy.
• High attention to detail and accuracy.
• Determination to take ownership of tasks.
• A desire to learn and improve knowledge and skills.
• Be fluent in Microsoft 365 applications, mainly Word and excel.