Technical Customer Services Advisor

Job title: Technical Customer Services Advisor
Location: Chessington KT9 (Fully on site)
Contract Type: Permanent
Salary: £26,000 - £28,000

Job Purpose

Our client, a leader in gaming technology and customer support, is seeking a dedicated Technical Customer Services Advisor.

This role requires someone with hands-on technical expertise in hardware troubleshooting and repair, specifically with gaming systems, as well as a passion for delivering top-notch customer service.

The successful candidate will work on-site, handling customer inquiries globally and supporting product maintenance and repair.

Key Responsibilities:

• Provide technical assistance to a worldwide customer base via email and phone, utilising an internal knowledge base.


• Process and track warranty claims to ensure efficient resolution.


• Keep the CRM system up-to-date with accurate information.


• Manage stock rotation and inventory in the warranty warehouse.


• Coordinate with third-party repair services and manage outsourced repair tracking.


• Participate in team meetings and company events, including occasional support at exhibitions or installations.


• Maintain a safe, organised workspace and ensure equipment compliance with labelling standards.

Ideal Candidate:

• Proven experience in hardware diagnostics, maintenance, and repair, especially with gaming electronics.


• Strong communication skills for clearly explaining technical issues to customers.


• Enthusiastic interest in gaming, with knowledge of industry trends.


• Highly organised with solid inventory management skills.


• Skilled at quickly analysing issues and implementing effective solutions.


• Passionate about gaming and new technologies.


• Stays current with industry trends and new game releases.


• Customer-first mindset, ensuring smooth and positive experiences.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk