Temporary Reservationist - On-site 5 days – London, with flexible shifts available - £12p/h

Temporary Reservationist
Location: On-site 5 days - London
Duration: Temporary, with flexible shifts available - £12p/h

COREcruitment is working with a multisite branded restaurants who are looking for motivated and personable Temporary Reservationists to join their reservations team in London.

As a Reservationist, you’ll play a key role in providing exceptional service by managing and facilitating guest bookings across our renowned restaurants.

You’ll be the first point of contact for the guests, ensuring their reservations are seamless and setting the stage for an exceptional dining experience.

Key Responsibilities
• Reservations Management: Handle incoming calls, emails, and online bookings efficiently to secure reservations across multiple restaurant locations.
• Guest Communication: Engage with guests in a professional and friendly manner, responding to inquiries regarding booking availability, special requests, and venue information.
• Reservation Systems: Use booking systems (e.g., OpenTable or SevenRooms) to manage and coordinate reservations, optimizing seating capacity for maximum guest satisfaction.
• Guest Profile Building: Record and update guest profiles to ensure personalized experiences and effective communication across departments.
• Support Front-of-House Team: Communicate with front-of-house staff to ensure smooth handovers for bookings, large parties, and special occasions.
• Problem Solving: Assist guests with any issues or changes to their bookings, demonstrating patience and proactive problem-solving skills.

Key Requirements
• Previous Experience: Prior experience in a reservations or customer service role, ideally within a hospitality setting.
• Excellent Communication Skills: Clear, professional communication skills and the ability to manage high call volumes.
• Team Player: Able to work effectively with both the reservations and front-of-house teams to ensure a high standard of service.
• Flexible Schedule: Availability to work various shifts, including weekends and evenings, to accommodate peak booking times.
• Familiarity with Reservations Systems: Experience with systems like OpenTable, ResDiary, or SevenRooms is a plus.
• Attention to Detail: Meticulous with booking information to ensure accuracy and guest satisfaction.

If this role aligns with your skills and ambitions, please apply today or send your CV to Sophie@corecruitment.com.