Job Title: Service Advisor – Customer Service Excellence
Location: Cardiff
Salary: Up to £30,000 basic + up to £7,200 bonus potential

About the Role:
We are looking for a Service Advisor with exceptional service to join a main dealership group in Cardiff.

Ideal for someone with a customer service background who’s passionate about exceeding expectations and creating positive outcomes.

Working Hours:

- Monday – Friday: 8:00am – 6:00pm (1-hour lunch + two 15-minute breaks)
- Saturdays: 1 in 3 on a rota, 8:30am – 2:00pm

Responsibilities:

- Manage customer service and repair requests with efficiency and professionalism.
- Keep customers informed and liaise with the workshop.
- Handle job orders, purchasing, and invoicing accurately.
- Offer clear solutions for repairs and maintain updated customer records.
- Upsell aftersales products where appropriate.

Skills:

- Passionate about customer service, with problem-solving skills.
- IT literate and organized, with strong communication abilities.
- UK driving license required.

Benefits:

- Holiday: 22 days + bank holidays, with extra days after 5 and 10 years.
- Discounted Car Scheme and Cycle to Work Scheme after probation.
- Wellbeing support through Menable.
- Pension contributions.

If you’re ready to bring outstanding customer service skills to the team in Cardiff, we’d love to hear from you.

Apply today and join a company committed to excellence!