Senior ICT Support Officer

Job Title: Senior ICT Support Officer
Salary: £16.26 P/H PAYE (Inclusive of Holiday Pay) | £18.70 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Staffordshire, ST16
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:30pm | Some flexibility required

We are seeking a proactive and technically skilled Senior ICT Support Officer to join our client's ICT Applications Management team.

This role is essential in providing 2nd and 3rd line ICT support across multiple domains, ensuring our digital applications are highly available, secure, and meet business needs in a rapidly evolving digital landscape.

Key Duties and Responsibilities:

• Advanced Technical Support: Provide 2nd and 3rd line support to maintain end-user computing, network technologies, database administration, and ICT applications.


• Continuous Improvement: Assist in developing and improving ICT solutions and operational procedures to align with the ICT Strategy.


• Collaboration: Coordinate with internal ICT project teams and virtual task groups to enhance ICT services.


• Service Monitoring: Monitor applications and communicate service changes, ensuring minimal disruption.


• Supplier Liaison: Work with suppliers and third parties to achieve service levels and resolve issues quickly.


• Technical Change Management: Oversee technical changes, such as M365 feature adoption, to boost investment maximization and customer satisfaction.


• Platform Customization: Configure applications and collaboration platforms for bespoke customer requirements while maintaining security standards.


• Disaster Recovery: Contribute to disaster recovery planning, ensuring the client can recover from catastrophic ICT events.


• Documentation and Asset Management: Maintain detailed records of ICT inventories, asset registers, and configurations.

Qualifications and Experience:

• Technical Skills: Proven skills in M365 (SharePoint, Teams, OneDrive, Power Suite) and extensive experience in technical support environments (Network & Security, Database Administration, Application Management).


• Infrastructure Knowledge: Strong understanding of ICT architecture, networks, and disaster recovery/security processes.


• Problem Solving and Automation: Ability to identify operational issues and configure automation tools.


• Customer Management: Demonstrated skills in customer care and relationship management

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk