IT Support Apprentice

This role is not suitable for IT graduates.


,Provide 1st line email, phone, and remote support to our client's base in the UK, Europe, Asia, and the US.
,Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services.

(UK)
,Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution.
,Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems.
,Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs.
,Be willing to work flexible hours to provide support for clients in the UK, Europe, US, and Asia.

(On-Call Rota).
,Be proactive.

You should always look for opportunities to improve what we do, improve customers IT systems, and find smarter ways to deliver excellent service.
,Maximize and promote system utilization by all users, providing relevant training where necessary.
,Maintain documentation for all systems (hardware and software).

To include all applications installed and network topology/diagram.
,Provide excellent service to all customers and be willing to go the extra mile.