Desktop Applications Engineer II

Desktop Applications Engineer/ 3rd Line support
Location- Central London
Hybrid
Salary- up to £75,000
POSITION OVERVIEW
Responsible for the day-to-day engineering and 3rd level support for the core productivity applications, including Microsoft Office and Litera Desktop.


Day to Day
, Performs expert-level troubleshooting of complex application and document issues, often working directly with users to solve a problem.


, Develops training, documentation, and communications for front-line support personnel with the goal of improving "first call" problem resolution.


, Performs initial product testing and develops test scripts used by dedicated QA team.


, Employs scripting and automation to deploy software, gather system data, and resolve issues at a large scale.


, Works with business stakeholders to understand their challenges and requirements.

Represents these needs directly to the vendor.


, Researches best practices and keeps a tab on application trends in the legal industry.



Technologies/Software

, Microsoft Office, Adobe Acrobat, and other document processing tools, including experience with integrating and supporting program add-ins is required.


, Strong knowledge of Windows 10/11 systems management and troubleshooting.


, Knowledge of document creation (formatting, styles, numbering) in a legal environment is greatly valued.


, Software packaging and automation tools such as Installshield and AutoIt.

Ability to leverage PowerShell to further automate installations.


, Microsoft SCCM
Apply now and we will review your application, if you are suitable we will be in contact to discuss more details.