COREcruitment is working with luxury co-working provider in Central London is seeking an experienced Centre Manager to join their team.

This role is pivotal in delivering outstanding client experiences and operational excellence across the centre.

Key Responsibilities:

Client Services Management:

• Conduct regular client service reviews to uphold high service standards.
• Address and resolve client complaints promptly.
• Manage pre-move-in and pre-move-out meetings, overseeing associated tasks and inventories.

Financial Management:

• Take charge of centre revenue, budgeting, and full P&L statement reviews.
• Oversee pre-billing checks, deposit returns, and manage billing and debt collections with clients.

Operational Efficiency:

• Assess resource needs and drive operational efficiencies.
• Conduct Health & Safety, Fire, and Risk Assessment audits.
• Continuously evaluate and improve internal processes, providing recommendations for centre enhancements.

Contract Management:

• Understand and apply client contract terms and conditions, managing license and service agreements on the client management system.

Facilities Management:

• Maintain accurate facilities documentation and oversee facility management and H&S tender processes.

Communication and Reporting:

• Attend regular operational meetings and report site performance directly to the Operations Director.
• Participate in operational viewings as needed.

Team Management:

• Support the Assistant Centre Manager (ACM) in fulfilling their role effectively.

Human Resources:

• Oversee essential HR functions for site staff, including disciplinary actions, performance reviews, and probation assessments.

About You:

• Detail-oriented with a commitment to maintaining high standards.
• A hands-on leader who sets a positive example for the team.
• Energetic, with a motivational and adaptable leadership style.
• Outstanding written and verbal communication skills suited to diverse situations.
• Exceptionally organized, capable of managing workload under pressure and adapting to changing demands.
• Self-driven with resilience and ownership of tasks.
• Eager to build a career in an environment that encourages growth and learning.
• Open to feedback, with a positive approach to improvement.

Experience:

• Strong understanding of Health & Safety regulations and Facilities Management.
• Proven experience managing budgets and P&L.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).

Benefits:

• Competitive salary with a bonus scheme
• 33 days of annual leave (including bank holidays)
• Enhanced pension scheme
• Access to an onsite gym
• Employee assistance program

If this role aligns with your skills and ambitions, please apply today or send your CV to Sophie@corecruitment.com.