2nd Line Support Engineer

2nd Line Engineer


3 month initial contract
£300 - £325 p/d (inside IR35)


Full time onsite in London




IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for initial 3 month contract.



Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.



You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.


You'll require experience supporting the following:



  • Windows OS Support (Windows 10)

  • Active Directory and Office 365 Admin

  • Microsoft Teams

  • Supporting anti-virus products (not Crowdstrike in this case...)

  • Ideally an understanding of web gateway filtering.

  • An understanding of networking concepts including support of VPN's

  • Experience working on a service desk / management and prioritization of ticket queues.

    Experience working with ServiceNow would be beneficial although is not a requirement.





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