Job Title: Guest Experience Manager - Themed Attraction
Location: Amsterdam, Netherlands
Salary: €4,000 gross per month  

An exciting opportunity has opened for an Operations Manager at a well-known themed attraction.

This role centers on delivering exceptional guest experiences while leading a high-performing team.

We are seeking a charismatic, engaging individual with a strong empathy for both team members and guests.

A passion for themed entertainment and an appreciation for humor in brand storytelling are key.

• Inspire and motivate the team, fostering an atmosphere where everyone feels valued and empowered to deliver top-quality experiences.
  
  Lead by example, especially on high-volume days, and handle commercial roles within the attraction as needed.
• Prioritize guest satisfaction by implementing training on guest engagement, safety, and efficiency, ensuring seamless operations.
• Work closely with the General Manager to set up schedules that meet both seasonal needs and budgetary guidelines.
• Act as Duty Manager to open and close the attraction as required.
• Monitor and improve daily revenue-per-customer and other KPIs to drive both guest satisfaction and revenue.
• Oversee the hiring process for the commercial team and assist in recruiting actors as necessary, ensuring a strong alignment with the brand.
• Draft and implement Risk Assessments, Health & Safety protocols, and training plans to maintain a safe, compliant, and enjoyable attraction environment.

• Fluency in Dutch and English Required
• Previous experience in managing diverse operational teams, preferably in an entertainment or hospitality setting.
• Proven ability to organize staffing that aligns with business demands while adhering to budget requirements.
• Ability to make on-the-spot decisions that positively impact daily operations.
• An effective team player with a collaborative mindset, inspiring the same within the team.
• Experience with drafting and implementing risk, health, and safety protocols and training plans.
• Flexibility and energy to excel in a fast-paced environment.

Job Title: Guest Experience Manager - Themed Attraction
Location: Amsterdam, Netherlands
Salary: €4,000 gross per month