Housing Officer

Housing Officer
Liverpool
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Liverpool.

As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Liverpool.
THE ROLE
Key responsibilities include:



  • Conduct monthly inspections of properties to ensure safety and compliance.

  • Oversee onboarding and withdrawal of properties as per Local Operating Procedures.

  • Identify and report property faults, categorizing them for prompt response.

  • Undertake minor property repairs within trained scope and provided toolkit.

  • Administer operational cash for utility top-ups and emergency payments.

  • Manage customer complaints and support issue resolution.

  • Participate in the on-call rota to ensure 24/7 service availability.


THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important.

You should also bring:



  • A solid background in face-to-face roles with strong people skills.

  • Confidence in conflict management and resolution.

  • Strong organizational abilities to handle a demanding workload.

  • A valid UK driving licence, with willingness to travel between properties.

  • The ability to work collaboratively with colleagues and external partners.


THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further.

Further positions available in locations across the North West - please ask for additional info if interested




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