New Claims Advisor

My client, a highly reputable law firm in has opened a new Manchester office and is seeking a New Claims Handler to join their team.

As a New Claims Handler, you’ll play a key role in managing new client enquiries, ensuring all information is accurately logged into the case management system, and providing a stellar client experience that supports the firm’s growth.

This role requires excellent customer service skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities
 

- Accurately inputting and updating client details on the case management system
- Gathering information for new claims and enquiries, proactively liaising with clients and third parties
- Supporting the New Claims Team by handling diary tasks, coordinating with referrers, third-party insurers, and medical agencies
- Ensuring client contact calls meet quality standards and all essential details are obtained
- Tracking and processing paperwork in a timely manner, including insurance policies, medical appointments, and other case documentation
- Communicating professionally with witnesses, referrers, and medical agencies
- Supporting the team with administrative tasks like document redaction, bundle preparation, and telephone support

Key Challenges
 

- Handling a high volume of claims in a fast-paced environment while maintaining service quality
- Meeting service level and quality standards for internal and external clients
- Prioritizing tasks based on urgency and complexity
- Navigating the case management system with initial supervision and training

Requirements
 

- GCSE Maths and English at Grade C or above (or equivalent)
- Excellent customer service skills, with a professional telephone manner
- Basic knowledge of MS Office (Word, Excel, Outlook)
- Strong organizational skills and keen attention to detail
- Team-oriented with the ability to maintain strong relationships with colleagues and clients

This role offers full training and opportunities for career progression within a top 200 law firm.

The firm provides a supportive, dynamic workplace with access to state-of-the-art technology and robust support functions in HR, Finance, and Marketing.

You'll have the chance to develop your skills within a team known for excellence in legal service and customer care.

If you’re passionate about customer service and want to make an impact in a well-respected law firm, we’d love to hear from you.

Apply now and take the first step in building a rewarding career in law.

If you would like to apply for this amazing role then please send me your updated CV or give me a call on 0161 914 3757 to discuss the opportunity further.