New Claims Advisor
My client, a highly reputable law firm in has opened a new Manchester office and is seeking a New Claims Handler to join their team.
As a New Claims Handler, youll play a key role in managing new client enquiries, ensuring all information is accurately logged into the case management system, and providing a stellar client experience that supports the firms growth.
This role requires excellent customer service skills, attention to detail, and a proactive approach to problem-solving.
Responsibilities
- Accurately inputting and updating client details on the case management system
- Gathering information for new claims and enquiries, proactively liaising with clients and third parties
- Supporting the New Claims Team by handling diary tasks, coordinating with referrers, third-party insurers, and medical agencies
- Ensuring client contact calls meet quality standards and all essential details are obtained
- Tracking and processing paperwork in a timely manner, including insurance policies, medical appointments, and other case documentation
- Communicating professionally with witnesses, referrers, and medical agencies
- Supporting the team with administrative tasks like document redaction, bundle preparation, and telephone support
Key Challenges
- Handling a high volume of claims in a fast-paced environment while maintaining service quality
- Meeting service level and quality standards for internal and external clients
- Prioritizing tasks based on urgency and complexity
- Navigating the case management system with initial supervision and training
Requirements
- GCSE Maths and English at Grade C or above (or equivalent)
- Excellent customer service skills, with a professional telephone manner
- Basic knowledge of MS Office (Word, Excel, Outlook)
- Strong organizational skills and keen attention to detail
- Team-oriented with the ability to maintain strong relationships with colleagues and clients
This role offers full training and opportunities for career progression within a top 200 law firm.
The firm provides a supportive, dynamic workplace with access to state-of-the-art technology and robust support functions in HR, Finance, and Marketing.
You'll have the chance to develop your skills within a team known for excellence in legal service and customer care.
If youre passionate about customer service and want to make an impact in a well-respected law firm, wed love to hear from you.
Apply now and take the first step in building a rewarding career in law.
If you would like to apply for this amazing role then please send me your updated CV or give me a call on 0161 914 3757 to discuss the opportunity further.
- Start: 07/11/2024
- Rate: £21000 per annum
- Location: Manchester,England
- Type: Permanent
- Industry: Legal
- Recruiter: Clayton legal
- Contact: Chris Orrell
- Tel: 0161 9147 357
- Email: to view click here
- Reference: BH-58622-1
- Posted: 2024-11-07 08:05:04 -
- View all Jobs from Clayton legal
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