JOB DESCRIPTION



GENERAL PURPOSE OF THE JOB:


The Project Administrator is responsible for managing all facets of a project's administrative duties for the following service types: General Contracting, Contracting Patch and Repair, Patch and Repair, Job Site Inspection, Roofing Advisor Days, Consulting, TRACE, ACT, Thermocore, and Canam.

This includes managing contractor payables, customer billings & receivables, and Field Resource and customer Management communication when necessary.

This individual must display a high degree of professionalism, organization, and cooperation with customers, field, and internal personnel.

This position will interface and work in conjunction with General Services and General Contracting field operations management and internal departments such as Business Operations, IT, Finance/Accounting, Sales, Accounts Payable, Credit, and Products.




*

* This is a remote position

*

*



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Set up and maintain all project documents.
  
  
• Receive and validate SAP Sales Order information entered by the Customer Service Rep to ensure all information is complete and accurate.
  
  
• Ensure the timely dispatch of service orders to WTI Technicians as applicable for the project type.
  
  
• Issue Master Contractor or Subcontractor agreements for large contracts and POs for smaller projects.
• Coordinate work with key project resources, including Construction Managers, customers, and management.
  
  Project management will consist of managing time and expenses as incurred on projects, monitoring payables beyond 30 days, tracking plan and actual costs, confirming that all project documents have been collected (bonds, insurance, submittals, etc.), and ensuring expected costs are received and processed before job closeout, and prepare accurate and timely invoices to customers based on pricing, and billing procedures, within established metrics and contract terms.

• Manage Direct Bill accounts as applicable
• Review and correct accrual items
• Review and resolve customer disputes
• Manage tech service expenses and labor hours
• Review and process Readsoft workflow items
• Monitor daily, weekly, and monthly reports
• Report low-margin jobs
• Appropriately escalate concerns and issues
• Archive Project files as necessary
• Participate in special projects as necessary

• Ability to multi-task and prioritize workload
• Exceptional organizational skills
• Ability to manage multiple priorities, effective Team Player, self-motivated, quick learner
• Excellent communication skills with the ability to read, write, and communicate fluently in English
• Superior written, oral, and digital communication skills
• Must be customer-focused with strong written and verbal communication skills
• Strong interpersonal skills with the ability to make group presentations
• Office/Business support background with 3+ years of experience in a high-paced office environment
• Proficient with a spreadsheet, word processing, and database necessary