Customer Service Advisor

Job Title: Customer Service Advisor
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Stoke, ST1
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm

Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you'll play a vital part in our client's Housing and Customer Services Directorate, where you'll engage directly with the public in both telephone and face-to-face settings.

Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards.
Key Duties and Responsibilities:



  • Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.

  • Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.

  • Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.

  • Support customer inquiries across multiple channels, including online and text-based platforms.

  • Compile statistical data and reports to assist in service evaluation and improvement.

  • Actively participate in keeping administrative systems and procedures up to date.

  • Report technical faults with equipment to ensure continuous service.

  • Provide flexible shift coverage to maintain core service hours as needed.

  • Support equalities, data protection, and health and safety policies to uphold customer and data security.



Qualifications and Experience:



  • Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.

  • Proficiency in computer applications, including CRM systems, word processing, and telephony technology.

  • Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.

  • Organizational skills to manage a diverse workload in a fast-paced setting.

  • Flexibility to adapt to changing service demands and the ability to work effectively within a team.


If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk


  • Start: ASAP
  • Duration: Ongoing
  • Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
  • Location: Stoke-on-Trent, England
  • Type: Contract
  • Industry: Customer_services
  • Recruiter: Service Care Solutions Ltd
  • Contact: David Jones
  • Tel: 01772 298 966
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2024-11-14 09:27:18 -

  • View all Jobs from Service Care Solutions Ltd


Share Job