Reception Manager, Central London, Multi site restaurant group! Up to £60,000

Reception Manager
Location: Central London
Salary: £60,000

COREcruitment is working with a multi-site restaurant brand in the heart of London who are looking for a Reception Manager to join their team! You will be an experienced and highly organised Reception Manager to oversee front-of-house operations, ensuring an exceptional welcome experience for clients, partners, and visitors.

This role is pivotal in managing day-to-day reception activities while supporting a seamless, professional environment that reflects our commitment to excellence.

The Reception Manager will lead the reception team, maintain office standards, and liaise with other departments to ensure smooth office operations.

Key Responsibilities:
• Front Desk Operations: Oversee and manage all reception area activities, ensuring a professional, friendly, and efficient greeting and check-in experience for all visitors and callers.
• Team Leadership: Lead, train, and motivate the reception team, setting high standards for customer service and professional conduct.

Coordinate schedules to ensure front desk coverage and manage team performance.
• Client and Visitor Experience: Maintain a warm and welcoming environment at the front desk, promptly addressing any client or visitor needs and resolving any issues that may arise.
• Office Presentation: Ensure the reception area and surrounding common areas are well-organized, clean, and stocked with all necessary supplies and materials.
• Administrative Support: Provide administrative support to other departments as needed, including coordinating meeting room bookings, managing incoming and outgoing mail, and handling couriers.
• Security and Compliance: Manage visitor access control systems, ensuring that all protocols are adhered to for the safety of guests and employees.
• Vendor and Supplier Relations: Liaise with external suppliers and vendors for office supplies, maintenance, and other front-of-house needs, negotiating contracts where applicable.
• Continuous Improvement: Develop and implement processes to enhance the efficiency of front-of-house operations and improve the client and visitor experience.

Qualifications and Skills:
• Experience: Minimum of 5 years of experience in a reception or front-of-house role, with at least 2 years in a management or supervisory capacity, ideally within a corporate environment.
• Leadership: Strong leadership skills with the ability to coach and motivate a team.
• Customer Service Excellence: Exceptional interpersonal and customer service skills, with a client-first attitude.
• Organizational Skills: Highly organized, with strong time-management skills and the ability to prioritize tasks effectively in a fast-paced environment.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Able to proactively identify and resolve issues with a positive, solution-oriented approach.
• Tech Proficiency: Familiarity with office and visitor management software, proficiency in Microsoft Office Suite (Word, Excel, Outlook), and adaptability to new technologies.

If you are keen to discuss the details further, please apply today or send your cv to Sophie@corecruitment.com