Digital Experience Lead

The Company

Our client is a reputable mutual bank, where profit for purpose is their business model and are 100% owned by their members.

Due to growth, they are looking for an experienced digital experience professional to join them and elevate their user experience across their website.

The role

As the Digital Experience Lead, you will lead a team and be responsible for ensuring the websites provide an exceptional user experience, technical performance, and alignment with brand strategy and business goals.

This is a critical role for the business, be responsible for front-end and back-end website management and will be responsible for leading a team across UX, CMS, Development and Software Engineering, Forms, and Vendor Management

Key Accountabilities

• Lead the development of strategic roadmap and implementation of website upgrade


• Take the lead on the design and development of user-centric web interfaces across the website, conducting usability testing to enhance navigation


• Oversee front-end and back-end website management, ensuring seamless functionality and user experience, ensuring the website is functional, secure, and optimised for performance


• Develop SEO strategies to improve rankings and drive organic traffic.


• Implement strategies to increase conversion rates and enhance the customer onboarding journey.


• Lead the management of the SiteCore platform and integrate with other digital tools.


• Lead and mentor a team of web professionals, fostering collaboration and innovation.

To be successful in this role you will have:

• Minimum 7 years' experience in this space, with strong people management experience


• Demonstrated experience in leading website projects, including SiteCore upgrades and redesigns.


• Proficiency with design tools such as Adobe Creative Suite, Sketch, Figma, or similar.


• Experience with web analytics tools (e.g., Google Analytics, Adobe Analytics).


• Strong understanding of SEO best practices and tools (e.g., Google Analytics, SEMrush, Moz).


• Experience in Financial Services with an understanding of its regulatory environment.

Why Apply?

• Great opportunity to work for a reputable brand going through growth


• Self-starter who displays high energy and self-motivation


• Diverse organisation with a strong culture

Next Steps

If you want to work for a recognised global brand with strong culture values and the ability to grow your career this will be the opportunity for you.

For a confidential discussion, please contact Vanessa on 0410 001 819 Ai on 0451 193 774.

Alternatively, click APPLY.

Parity Consulting recognise the First Nations People as the Traditional Custodians of this land and celebrate their connection and love for the country.

We only partner with clients who embrace diversity and are committed to cultivating the individuality of each and every employee.

We encourage people with different beliefs, abilities, backgrounds and life experiences to apply.