Housing Administrative Assistant

Job title - Housing Administrative Assistant
Location - London, N1
Hybrid - 2 days in the office, 3 days from home
Contract - Temporary ongoing
Hours - Full Time 35 hours - 9 - 5
Start Date: ASAP

We are seeking a Housing Administrative Assistant in north London.

As a housing administrative assistant you will be providing essential support to Property Managers and Housing Officers.

This is a great opportunity to contribute to housing management efforts and offer excellent service to our residents.

Duties would include:

• Managing group inboxes and responding to internal business inquiries and external stakeholders.


• Logging complaints and inquiries.


• Maintaining paper and computer-based systems, ensuring filing and records are up to date.


• Coordinating the department plan, ensuring information is current on the intranet and key achievements are recognised.


• Supporting our program of customer surveys and feedback, including daily data uploads and basic analysis.


• Acting as ICT administrator/super-user for key systems in the department, including being sub-editor for our intranet.


• Organising internal and external meetings and events, including drafting agendas, booking rooms and refreshments, dealing with invitations and responses, collecting visitors, and typing minutes.


• Producing purchase orders and managing invoicing and payment processes, both manually and through the finance purchase order system.


• Providing the team with data or business information reports as required.


• Providing cover and support for team members who are out of the office or on leave.


• Leading on specific projects or events and undertaking any other duties necessary to support the work of the department.

Essential criteria and experience:

• Preferred experience in housing management, but not essential.


• Experience of working within an office / administration environment


• Providing clear information and answering questions both on the phone and via email


• Computer literate in particular with Word and Excel


• At least 1 years administrative experience in a busy, customer service focused office environment


• Knowledge of housing providers and support services


• Working knowledge of Microsoft applications including Outlook, Word and Excel or equivalent and the ability to learn new IT and paper-based systems.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk