Consultant Team Manager

Consultant Team Manager
Location: Field-based.
Hours of work: 8 hours daily ranging between 7-30am and 6-30pm
Working hours: 37.5 hours
Reporting to: Senior Client Services Director

Purpose of the role

, To manage and support the team of consultants
, To ensure that service delivery to clients is at a high and consistent level

Key duties, responsibilities and objectives

, Managing a team of consultants (Senior or Developing) to ensure they are delivering work to a high standard
, Working with each Consultant within the team to ensure audit and consultancy services are delivered to a consistent level in line with client brief documentation and client expectations
, To provide pastoral care to each member of the team
, To meet with each consultant regularly and undertake shadow audits/peer reviews
, To provide feedback (both positive and negative) and development plans where necessary
, To liaise with the planning department where necessary and address any areas of concern or assist with the improvement of diary planning
, To assist and support the identification of training needs for each consultant in the team
, Undertaking audits, consultancy visits, new client set-ups and other revenue-generating work to an agreed billable target each week (minimum 40% (this may be reviewed as teams grow))
, Being the dedicated Consultant to clients, ensuring that support and advice is provided both proactively and reactively
, Liaising with the account management team to ensure Consultants within each team are provided with suitable and sufficient advice regarding each client
, Providing reports on each consultant as and when required to the Senior Client Services Director

Responsible for

, Professional development of individual consultants
, Creation of personal development plans for each Consultant in the team and assessing progress against these plans
, Audit, consultancy support and set up consistency between Consultants and Associate Consultants
, Pastoral care of each Consultant in the team

Person Specification

Experience

, Qualified to either MSc/BSc Environmental Health or at least level 4 Food Safety
, At least 5 years in the compliance element of the hospitality sector
, Background of personnel management

Personal Competencies

, A strong customer focus and excellent relationship-building skills
, Strong process analysis skills, with a focus on optimising service provision.


, Excellent interpersonal skills.
, Strength of character and the ability to achieve positive change.


, Ability to work as part of a team with a can-do attitude
, Willingness to learn and develop
, Relevant food safety and health and safety technical competencies

Specific Knowledge

, Proficient in the use of MS Office applications
, Knowledge of the food safety and health and safety environment.

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