Customer Services Officer (Grants)

Job Title: Customer Services Officer (Grants)

Salary: £12.83 PAYE (Inclusive of Holiday Pay) | £14.24 LTD Umbrella P/H

Hours: 36.25 Hours Per Week
Type: Temporary Ongoing
Location: Leicestershire, LE67
Start Date: ASAP
Work Pattern: 08:45am - 17:00pm | Monday - Friday

We are seeking a motivated Customer Services Officer (Grants) to join our client's busy and dynamic team.

Based in our new Customer Centre within the Belvoir Shopping Centre in Coalville, this role offers free parking and the opportunity to make a meaningful impact in the community.

Key Duties and Responsibilities:

• Customer Interaction: Answer calls quickly and efficiently, demonstrating empathy and professionalism.
  
  Identify customer issues and provide practical solutions.


• Hardship Support: Work directly with individuals facing challenges related to food and fuel poverty.
  
  Gather precise information through effective questioning to assess their needs.


• Service Signposting: Guide customers to appropriate services and resources, ensuring they receive the support required.


• Council Services Assistance: Respond to queries about a wide range of council services, including waste collection schedules, and handle any follow-up actions.


• Team Support: Cover team operations during staff absences or vacancies, ensuring a seamless customer service experience.


• Flexibility: Adapt to a dynamic workload, including tasks assigned by management, to support the team's overall effectiveness.


• Record Keeping: Accurately record interactions and outcomes using a variety of ICT software tools.

What We're Looking For:

• Experience: Previous experience in a customer-facing role, particularly involving direct contact with the public.


• Skills: Excellent communication skills, both verbal and written, with the ability to listen, empathize, and build rapport quickly.


• Resilience: A calm and adaptable approach to problem-solving, especially when dealing with customers in challenging situations.


• Technical Competence: Proficiency in using ICT software packages for data recording and service tracking.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk