Technical Support Engineer

The Role: Technical Support Engineer

Salary up to £36k DOE

Generous Company Pension Contribution 

My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their in-vehicle and out station camera systems and back-office software.

This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance

Key Responsibilities

- Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software.

- Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication.

- Escalate complex issues to senior engineers or development teams for further resolution.

- Document technical solutions and maintain a knowledge base for future reference.

- Collaborate with internal teams (DevOps) to ensure customer satisfaction.

- Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.

- Participate in ongoing training programs to maintain technical expertise.

- May provide on-site technical support to customers when necessary (depending on location).

The Right Person

The successful Technical Support Engineer will will have a Minimum 2 years of experience in technical support, preferably in a hardware and software environment as well as the following key skills:

- Strong understanding of computer hardware and software principles.

- Experience troubleshooting electronic devices and software applications.

- Excellent problem-solving and analytical skills.

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

- Strong working knowledge of remote desktop tools is desirable.

- Strong working knowledge of Linux systems a plus

- Strong working knowledge of network infrastructure

- Experience with video surveillance systems and software a plus

Interested? Here are your three options

1.

“This is the job for me, I meet all the requirements” – Call now and let’s talk through your experience.

Ask for Jon Webster on between 8.30am – 5.30pm

2.

“I think I’m right for this position, but I’m not sure about some of the detail” – Click “apply now” so I can read your CV and come back to you.

3.

“I’m interested but need to know more about what this job can offer me” – email jon@precisionsearch.uk with your CV and questions and I will reply with more detail.

Precision are committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.

 

PPTP