JOB DESCRIPTION



GENERAL PURPOSE OF THE JOB:

The National Training Manager - General Services will develop, lead, and implement training and developmental programs for all WTI field employees who support the General Services division including, but not limited to, interns, field technicians, lead field technicians, Foremen, Supervisors, Quality Control Specialists, General Field Operations Managers, and Regional Business Managers.

Additionally, in full collaboration with the National Director, Training - General Contracting, develop and implement cross-training for all levels of the General Services division, as identified as future leaders.

Lastly, in full collaboration with the Director (Sales Operations and Training), cross-train employees to ensure all levels of the WTI organization drive knowledge, consistency, career development, employee retention, and culture efforts.

Reporting directly to the National Training Manager are the Quality Control Specialists and Contractor Support Specialists.





ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Training:
  • Collaborate with the Vice President WTI/WTC, WTI Divisional Directors, National Director of Training - General Contracting, WTI Regional Business Managers, as well as Tremco Roofing Divisional & Regional Sales Managers, in the development and execution of training strategies and programs to meet goals and objectives.
    
    
  • Update and keep all job descriptions current for the General Services division from JSI Interns to Regional Business Manager.
  • Oversee the day-to-day operations of the training department as it relates to the self-performing services division; ensure the team is informed and developing new training methods and techniques to deliver the best possible training programs.
  • Collaborate holistically with both the General Contracting and the Tremco Roofing Sales training department.
    
    
  • Continuously seek and support new approaches, practices, and processes to improve the efficiency and effectiveness of training services.
  • Provide frequent reporting on training status, progress, and employee performance.
• Training Program for JSI Interns - Field Technicians:
  • Establish onboarding process for JSI Interns and Field Technicians.
  • Work alongside the RISE program team to establish a curriculum and in-field training for new and inexperienced employees.
    
    
  • Benchmarks for progress must be met to transition into a Lead Field Technician, Foreman, Supervisor, and General Field Operations Manager position.
  • Ensure roofing, building envelope, inspection criteria, and HVAC restoration skills are learned by the technicians, if applicable and as needed per skillset and geography.
  • Work with the operations team to provide instruction on PowerApps, iAuditor, FSM, etc.
  • Develop hands-on training both in-market and at Corporate, to be completed on an annualized basis.
  • Refine, update, and work alongside the RISE team to ensure criteria for journeyman status are accurate, achievable, and can be modified to include building envelope services (waterproofing, caulk, masonry, flashings, etc.) alongside roofing and HVAC restoration (duct cleaning, coil cleaning, steam cleaning, coatings, etc.)
  • Establish and refine processes for timely and actionable performance feedback of trainees.
• Training Program for Lead Field Technicians:
  • Evaluate the baseline skillset of employees taking on the Lead Field Technician position and define benchmarks and timelines for completion of the program.
  • Ensure roofing, building envelope, inspection criteria, and HVAC restoration skills are learned by the technicians, if applicable and as needed per skillset and geography.
  • Work with the operations team to provide instruction on PowerApps, iAuditor, FSM, etc.
• Continuing Education:
  • Create, implement, and manage continuing education programs (internal and external).
  • Design and deliver highly relevant, goal-oriented strategic training programs to improve the competency level of the entire organization.
  • Ensure that all departments - Legal, Administration, Licensing, Safety, Human Resources, etc.
    
    - have been introduced to Supervisors and Field Operations Managers, and that a summary of functions for each of these departments is issued to all new employees.
    
    Implement continuous training in each department for employees, as needed.
• Other Duties:
  • Vision and Strategy - Execute the company's vision and strategy while building and developing teams, including talent acquisition.
  • Values and Culture - Help continuously evolve and maintain the company's values and operating principles and implement various programs to ensure they permeate the organization from hiring, through performance management, to talent development and operational decisions.
  • Help shape the strategy and execution of company-wide communications so that important information is shared in the Tremco-WTI voice and effectively cascaded consistently.
  • Talent Acquisition and Retention - Maintain, improve, and scale processes to recruit and retain high-performing, diverse, and mission-oriented talent.
    
    
  • Growth and Development - Build and scale programs helping employees and managers grow and evolve in their roles to meet the ever-changing requirements of our growing company and changing business landscape.
  • Performance Management and Recognition - Provide support to build and maintain performance management and talent recognition processes.
    
    Identify high and low performers, reward performance, and drive transparent feedback that leads to effective coaching.