Homeownership Administrator

Homeownership Administrator
London, SE1
Type of Service: Housing Association
Length of Contract: 3 Months
Working Hours: 35 Hours
PAY RATE: £18.04 LTD / £15.38 PAYE (inc holiday)

Summary:
We are recruiting for a part-time Homeownership Administrator to join a dynamic team based in London, SE1.

This role involves supporting the Homeownership Team to deliver exceptional service to leaseholders, shareowners, and freeholders.

THE ROLE:
The Homeownership Administrator will play a pivotal role in delivering a seamless housing management service for over 1,100 homeowners.

Key responsibilities include:

• Responding to day-to-day enquiries from leaseholders and shared ownership residents.


• Updating homeowner accounts and issuing Welcome Packs for new residents.


• Raising requisitions, processing invoices, and maintaining accurate records.


• Assisting with service charge-related enquiries, including resales and right-to-acquire processes.


• Collaborating with Neighbourhood and Income Teams to ensure cohesive service delivery.


• Managing team trackers and administrative tasks, ensuring accuracy and timeliness.


• Supporting the Homeownership Manager with ad hoc tasks as required.


• Liaising with Customer Services to provide first-contact resolution and training support.

THE CANDIDATE:
The ideal candidate will have prior experience in a similar housing or administrative role.

Key qualifications and experience required:

• GCSEs or equivalent qualifications, including English and Maths.


• Proven administrative experience, including diary management and invoice processing.


• Excellent customer service skills, with a focus on delivering high-quality results.


• Competency with IT systems, including Microsoft Office and housing management software.


• Familiarity with social housing and property management is advantageous.

THE CONTRACT:
Working Hours: 35 hours per week
Length of Contract: 3-Month Contract - Likely Temp to Perm
Rate: £18.04 per hour LTD company rate or £15.38 per hour PAYE (inclusive of holiday pay).

HOW TO APPLY:
To apply for this role, please email a copy of your CV to George.westhead@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!