JOB DESCRIPTION



Title: Sales Support Specialist- Washington



Who We Are:


Carboline is a St.

Louis-based coatings manufacturer with a global reach.

The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.

Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.


Position Summary:


This position is responsible for supporting the sales team with entering in and tracking orders, working with customers on ordering, and assisting the sales team with various administrative tasks.


Essential Functions:

• Answer a high volume of phone calls, including will-call customers.
• Input orders with the correct price, discounts, commission splits, rate special requirements, products, point of manufacture, sales division, project, market, routing, and freight terms.
• Use selling skills to upgrade orders, substitute products, turn inquiries into orders and introduce new products.
• Maintain existing customer base through proper servicing and complaint-handling skills.
• Work with the customer service manager to initiate expediting and improved schedule dates.
• Coordinate the manufacturing point, scheduling, shipment, and delivery of the product.
  
  May help prioritize and negotiate product availability, partial shipments, or splitting shipments.
• Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels, and commission splits.
• Have knowledge of product use, units of measure, package codes, manufacturing processes, computer reports, Carbolink, and LN programs.
• Follow up daily on order status and notify customers, sales reps, or CSR's of any changes.
  
  Work with production management and expediting to meet customer requirements.
• Work closely with Regional Managers on pertinent regional service and support issues, account development, sales training, inventory availability, etc.
• Recommend and communicate stock levels/changes due to the direction of the sales team to the Supply Chain Manager.
• Provide backup for the whole Customer Service Department.
• Contacts freight lines to arrange order pickups
• Provide customer service assistance to all Customer Service Representatives to assist them in obtaining the necessary information they need to get their shipments out.
• Run various reports as requested
• Operates the LN computer system for sales and replenishment order shipments
• Review orders for Special requirements of customers and ensure that the information is conveyed to the appropriate warehousemen.
• Works with the Corporate Transportation department to make cost-efficient shipments
• Work alongside Inventory Planning to support SI&OP initiatives
• Participate in corporate and regional cost-reduction initiatives
• Manage Regional consignment inventories
• Assist sales reps to help to manage Marine Dry Dock Projects
• Work within various customer portals to ensure orders are entered according to portal requirements
• work with Deals and Distributors to support order entry and sales support
• Participate in Inventory Reduction Cost
• Avoidance Initiatives
• Work to ensure a successful succession candidate program within the service department
• Handle special assignments as needed.
• Perform additional duties as assigned
• Commit to the Company's safety and quality programs.

• High School Degree or equivalent,
• 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience.