Customer Support Engineer

An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries.

The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert technical support and building trusted relationships with clients.

Key Responsibilities:

• Troubleshoot and resolve customer issues related to the installation, configuration, and maintenance of the company's products.


• Identify and implement effective solutions to technical problems, ensuring timely resolution.


• Escalate complex technical issues to relevant internal teams and act as a liaison between customers and internal departments to ensure effective communication.


• Accurately document all customer interactions and support tickets in Salesforce ServiceCloud, maintaining a clear record of issues and resolutions.


• Build and maintain strong customer relationships by understanding their needs and providing tailored technical advice.


• Deliver customer training sessions to enhance their proficiency with the company's products.


• Collaborate with R&D teams to relay customer feedback and contribute to future product enhancements.

Skills & Experience Required:

• Bachelor's degree in engineering, preferably in electronics or computer science.


• Proven experience in technical support, with expertise in troubleshooting and problem-solving.


• Knowledge of at least one programming language (C#, .NET, Python, LabVIEW™, VeriStand™).


• Strong analytical mindset and excellent communication skills, with the ability to empathize with and respond effectively to customer needs.


• Ability to work under pressure and adapt to a dynamic environment.

This is an excellent opportunity to join a business committed to delivering cutting-edge engineering solutions that drive innovation and success across diverse industries.

APPLY NOW for the Customer Support Engineer role in Essex by sending your CV and cover letter to ltemple@redlinegroup.Com or contact me on 01582 878820 / 07961 158 785.