JOB DESCRIPTION



General Purpose of Job:


The QA Technical Service Rep is responsible for the timely delivery of services related to the quality assurance of Tremco's installed roofing systems within their respective region.




Duties/Responsibilities, Core knowledge:

• Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems (BUR, Modified Bitumen, Single Ply, Fluid Applied, etc.).
• Estimate material and labor quantities for roof patch and repair.
• Perform Job Site Inspections as they relate to quality assurance and/or adjustment work.
• Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns.
• Work with local WTI Field Representatives and/or Supervisors as required or necessary.
• Provide accurate and timely documentation to ensure that all work is completed properly and that the customer is fully satisfied.
  
  
• Conduct and foster professional and timely communication (via email, voicemail, or in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.
• Demonstrate working knowledge of all services provided.
• Perform any other duty and/or project as required or assigned by the QA Assurance Group.

• High school diploma or GED
• Prior supervisory skills and ability to manage people and tasks
• Prior roofing experience, including patch and repair skills
• Knowledge and ability to use basic tools associated with commercial roofing
• Knowledge and experience in monitoring and maintaining Quality Control
• Functional computer skills
• Safety training and OSHA knowledge with a commitment to safety at all times
• Understanding and ability to manage expenses
• Planning and organizational skills.
  
  Able to juggle multiple priorities and demonstrate good task management
• Work independently, as well as in a team environment, to solve problems and delegate assignments
• Excellent customer service skills and ability to build relationships
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx.
  
  100 lbs.
  
  over long distances
• Capable of walking along rooftop edges (no fear of heights, good balance, etc.)
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
• Ability to travel out of town, including overnight travel
• Must have transportation and a valid driver's license
• Ability to work weekends and/or holidays if needed
• Ability to pass pre-employment drug test
• Ability to read, write, and speak English