Housing Officer

Job Title: Housing Officer
Location: Flexible - Main office/hub and remote working
Contract: Temporary
Hours: Full-time, 37 hours per week

Salary: £20.33 PAYE - £24.27 LTD

Role Summary:
We are currently seeking a Housing Officer to join a dynamic housing team.

You will play a key role in supporting residents, managing tenancies, and ensuring the safety and wellbeing of individuals in your care.

The ideal candidate will be empathetic, proactive, and committed to delivering a high level of customer service.

Key Responsibilities:

• Provide effective housing management services, including welfare checks and tenancy support.


• Manage complex cases and work collaboratively with multi-agency partners to resolve issues.


• Conduct tenancy audits, inspections, and ensure properties are maintained to a high standard.


• Address tenancy breaches, manage ASB cases, and offer solutions such as mediation and neighbour agreements.


• Support safeguarding by applying professional curiosity and escalating concerns where necessary.


• Promote resident involvement and assist in accessing online services and other support.


• Contribute to policy and procedure reviews to improve service delivery.


• Support income management teams to ensure rental and service charge income is maximised.

Requirements:

• Experience in housing management, including tenancy enforcement and managing nuisance or harassment cases.


• Good knowledge of housing legislation and relevant tenancy enforcement procedures.


• Strong communication and interpersonal skills, with the ability to work independently and as part of a team.


• Ability to work flexibly and travel to various locations as required.


• A valid UK driving licence and access to a vehicle are desirable.


• Willingness to complete any necessary professional qualifications.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk