An opportunity has arisen for a Veterinary Reception Team Leader / Reception Manager to join a well-established animal hospital.

This full-time permanent role offers excellent benefits and a salary range of £34,570 - £39,720 for a 35-hour work week.

As a Veterinary Reception Team Leader / Reception Manager, you will lead and manage the Veterinary Reception Team, ensuring smooth operations and delivering exceptional customer service to clients, staff, and stakeholders.

You Will Be Responsible For:



* Conducting inductions, performance reviews, and training to enhance team skill sets.


* Acting as the first point of escalation for client concerns, ensuring timely and satisfactory resolution.


* Managing client complaints tactfully and maintaining confidentiality.


* Overseeing reception operations, ensuring tasks such as cash handling, insurance claims, and debt management are performed efficiently.


* Reviewing processes and proposing enhancements to optimise team efficiency.


* Preparing reports for audits, research, and service delivery assessments.


What we are looking for:



* Previously worked as a Reception Manager, Reception Team Leader, Senior Receptionist, Reception Supervisor, Practice Manager or in a similar role.


* Proven experience in managing teams within a customer-focused setting.


* Ability to deliver exceptional customer service in a professional environment.


* Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using patient management systems.


* Excellent communication skills, both written and verbal, with a professional approach to handling complaints.


What's On Offer:



* Competitive Salary


* 30 days annual leave plus Bank Holidays


* Pension Scheme


* Professional Development:


* Work-Life Balance


This is an outstanding opportunity for a Reception Manager to become part of a progressive organisation and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.