JOB DESCRIPTION



Title: Customer Service Assistant Manager



Who We Are:


Carboline is a St.

Louis-based coatings manufacturer with a global reach.

The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.

Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.


Position Summary:

Assist Customer Service Manager, handles special assignments and other duties as needed.


Essential Functions:

• 30%-50% Order entry for various regions, as needed.
• Manage a team of 6 or more Customer Service Representatives.
• Handle personnel issues, performance reviews, etc.
  
  for those employees.
• Handle escalations from Sales Reps, related to personnel, service, and specific order issues.
• Participate in Sales Region Meetings.
• Monitor coverage for Region Inboxes and Phones.
• Communicate and train the team on changes to policies, processes, products, etc.
• Assist in the new hire process.
• Coordinate new hire training and ongoing Team Training.
• Assist with Team backlog, shipped not invoiced, and open orders.
• Escalate production & inventory issues.
• Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance.
• Perform additional duties as assigned.
• Commit to the Company's safety and quality programs.

• High School Diploma or equivalent.
• 3+ years in Customer Service.
• minimum 1 years Supervisory or Management experience, preferred.