Passenger Attendant

Location: Lewisham

Hours per week: 25

Shift Pattern:

Must be able to work between the following hours:

07:00 and 18:00 split shift (am and pm)

Responsibilities

To act as an attendant to customers on Passenger Services passenger carrying vehicles.

Assist in determining the appropriate safety criteria which meets each individuals' needs within the contract specification and costings.

To collect and drop-off customers within the scope of the contract specification, either within or outside the area.

To assist the driver in ensuring that the vehicle(s) is valeted and carries appropriate equipment (e.g.

fire extinguisher, first aid kit, hygiene packs, safety hammer etc) and meets at least the minimum legal requirement for vehicle condition.

To ensure all wheelchairs and passengers are properly secured, all seat belts where practicable are being used and that all safety devices are in use.

To operate Tail-Lift or ancillary equipment.

To assist customers in embarking or disembarking the vehicle and ensuring that they are not left in other than a safe and appropriate place of shelter as defined by the contract specification.

To seek advice from the Passenger Services office team if a place of safety cannot be accessed.

Requirements

Willingness to undertake training when necessary.

Ability to work with people with special needs and to determine the appropriate safety criteria to meet an individuals needs i.e.

wheelchair/passenger restraint etc.

Ability to be supportive to customers accessing services from Passenger Services.

Ability to work as a team member, ensuring a safe and suitable environment including the vehicle.

Basic Literacy and Numeracy Skills.

Supportive and understanding of people with special/complex needs.

Good communication skills.

To be flexible within working pattern, to meet the needs of the customer base, which may occasionally require additional hours, for which payment will be made.

Must be able to bend and be able to push/pull clients who use wheelchairs.

Must have a physical ability to assist customers.