Lettings Officer

Lettings Officer
Nottingham
Temporary
Full Time
Are you passionate about providing excellent customer service within a housing environment? We have an exciting opportunity for a Lettings Officer to join a dynamic team in Nottingham on a temporary basis.
THE ROLE
As a Lettings Officer, you will deliver a customer-focused lettings service, ensuring properties are allocated, managed, and let efficiently while maintaining tenant satisfaction.
Key responsibilities include:

• Delivering an accessible and customer-centric lettings service, with a focus on supporting vulnerable applicants.


• Managing empty properties to minimise rental income loss and maintain sustainable tenancies.


• Applying Nottingham City Council Housing Services' Allocations Policy to match customer choice with available housing.


• Conducting property visits, including pre-termination inspections, sign-ups, and viewings.


• Handling telephone enquiries from agencies, partners, and customers, offering accurate advice on housing options.


• Building and maintaining effective relationships with internal and external stakeholders.


• Promoting tenant involvement and ensuring services align with equality and diversity principles.

THE CANDIDATE
The ideal candidate will have previous experience in a similar housing role and a strong commitment to excellent customer service.
Essential requirements:

• Experience working within a housing management environment.


• Knowledge of housing legislation and current issues.


• Proven ability to manage empty properties effectively and sustain tenancies.


• Strong interpersonal and communication skills, both verbal and written.


• Proficiency in Microsoft Office applications, with the ability to prepare reports and presentations.

THE CONTRACT
Temporary - 3 months ongoing
The pay rate for the role is £18.00 per hour LTD company rate.

The PAYE equivalent is £15.35 to per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!