Customer Communications Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment, have strong communication skills, and enjoy helping people? If so, we have the perfect role for you!

As a Customer Communications Advisor/Officer, you will be:

• The first point of contact for customers, providing resolutions to enquiries via phone, email, and video appointments
• Tracking requests, processing payments, general administration
• Delivering exceptional customer care, maintaining professionalism and tact, even when under pressure

To be successful in the role, you will need: 

• Previous customer service and administration experience
• Clear and effective communication skills, both written and verbal
  
• Strong listening skills with the ability to empathize and provide appropriate solutions
  
• Proven ability to handle challenging situations calmly and professionally
  
• Excellent IT skills, particularly with Microsoft Office packages.
  
• Accurate and efficient keyboard skills.
  

This is a temporary role for initially 4 months on a full time basis working 37.5 hours per week, Monday to Friday.

You'll be based in modern offices in Colwyn Bay, and starting on a salary of £12.80 per hour plus benefits.

If this sounds like the role for you, we’d love to hear from you!