Customer Service Officer

Location: Somerset TA6
Pay Rate: £15.29 per hour (umbrella)
Contract: Temporary (2 months, ongoing)
Hours: 37 hours per week, Monday to Friday, 8:30 AM - 5:00 PM
About the Role
We're seeking a dedicated and customer-focused Customer Service Officer to join the team at Somerset Council.

As the first point of contact for residents, you'll provide exceptional advice and support across a range of council services, including Council Tax, Waste, Benefits, Highways and Transport, Planning, and Licensing.
This is a busy and rewarding role where you'll assist customers face-to-face in our Bridgwater office, as well as through telephony and online digital support, helping residents navigate services with ease.
Key Responsibilities:

• Deliver exceptional front-line customer service, handling high volumes of enquiries with professionalism and empathy.


• Provide advice and assistance on a wide variety of council services.


• Promote and support digital solutions, encouraging customers to self-serve where possible.


• Accurately log and manage customer interactions using multiple IT systems.

What We're Looking For:

• Outstanding customer service skills, including listening, empathy, and problem-solving.


• Strong communication and interpersonal abilities, both face-to-face and over the phone.


• Confidence and resilience to handle sensitive and emotive interactions.


• Solid computer literacy with the ability to quickly learn new systems and technologies.


• A positive, calm approach to work with a willingness to learn and adapt.

Why Join Us?

• Be part of a supportive team making a real difference to the residents of Somerset.


• Gain valuable experience in a fast-paced, customer-focused environment.


• Enjoy the opportunity to develop your skills in a varied and engaging role.

How to Apply:
If you're enthusiastic, professional, and eager to contribute to your local community, we'd love to hear from you! Apply now to start ASAP.
Additional Information:
This role is office-based at Bridgwater House and falls inside IR35.

The contract runs until 31st March 2025, with potential for extension based on workload.