Administrator 2nd line Support

Band 4 Administrator (2nd Line Support) - Fixed Term Contract in Gloucestershire NHS
Location: Gloucestershire, NHS Trust
Contract Type: Fixed Term (1 year)
Salary: £29,114 per annum
Hours: Full-Time

Service Care Solutions is recruiting for a Band 4 Administrator (2nd Line Support) to join an NHS Trust in Gloucestershire on a fixed-term, full-time contract.

This is an exciting opportunity for an experienced professional looking to make a meaningful impact in healthcare IT and clinical systems support.


Key Responsibilities:

• Provide Clinical Systems 2nd Line Support to approximately 5,000 users.


• Liaise with the wider Clinical Systems Team, Integrated IT Service Desk, and System Suppliers to efficiently resolve incidents and queries that have been escalated to 2nd Line Support.


• Support the maintenance of clinical system administration tasks and oversee system configuration changes for all clinical systems across various service areas within the Trust.


• Offer support to colleagues in the Clinical Systems Team, specifically in areas such as Audit & Registration Authority, Change & Development, Training & Release, and 2nd Line Support.


• Develop and maintain specialist knowledge on the functionality and application of the Trust's Electronic Patient Record (EPR) systems.


• Assist in resolving complex system user queries escalated from 1st Line Support, ensuring accurate advice while adhering to Trust policies and legal requirements.


• Prioritise and manage all incidents logged with 2nd Line Support, continuously reassessing priorities, and providing timely updates to system users.

Key Requirements:

• Previous experience in IT support roles, ideally within the healthcare sector.


• Strong problem-solving skills and an ability to analyse complex system issues.


• Excellent communication skills and the ability to work collaboratively across multiple teams.


• Proactive, with an ability to manage and prioritise workloads effectively.

Why Join Us?

• Opportunity to work in a dynamic, supportive team.


• Competitive salary of £29,114 per annum.


• Be part of an NHS Trust making a real difference to patient care through efficient clinical systems support.

If this role sounds of interest to you, please send your CV to andrew.wiles@servicecare.org.uk.