CUSTOMER SERVICE ASSISTANT
THURSDAY - MONDAY
SALISBURY
Up to £27,000 + TRAINING & DEVELOPMENT

THE OPPORTUNITY:
We're exclusively recruiting on behalf of leading and highly successful business who is looking to expand their operation due to the continued success of the company.

After a record breaking year in 2024, including the opening of several new sites, thy are looking to expand their Customer Service & Experience team.
If you are working in a similar Customer Service or Customer Experience role, and you're looking to advance your career in a fun and fast-paced business, this opportunity is not to be missed!

THE MARKETING EXECUTIVE / MARKETING ASSISTANT ROLE:

• Handling incoming calls, emails and online enquiries promptly and efficiently


• Processing bookings using an online booking system


• Handling customer concerns, enquiries and complaints


• Managing booking rescheduling and modifications


• Processing refunds where applicable


• Ensuring customer records are kept up to date


• Providing customers with relevant information about their bookings both in advance and on the day


• Providing administrative support to the Operations team

THE PERSON:

• Experience in a Customer Service or Customer Experience role is essential


• Excellent communication skills and ability to liaise with customers, colleagues and suppliers / third parties


• Strong problem solving abilities


• Able to work well in a fast-paced and sometimes pressurised environment


• Intermediate user of Microsoft Office packages


• Strong attention to detail


• Excellent organisational skills


• Confident to work efficiently as part of a team

Get Recruited is acting as an Employment Agency in relation to this vacancy.