General Manager – Independent Hospitality & Retail

East London | Up to £60,000 + Benefits

Are you a passionate, commercially minded, and community-driven leader looking for your next challenge? An independent, multi-faceted hospitality and retail business in East London is looking for a General Manager to take the reins, drive performance, and help shape the future of the business.

This is an exciting opportunity for an experienced leader with a strong retail background, who thrives in a fast-paced, customer-focused environment.

The ideal candidate will bring a mix of operational expertise, commercial acumen, and a deep understanding of hospitality and independent retail.

Key Responsibilities:

• Oversee all aspects of the business, from daily operations to long-term strategic planning.
• Drive commercial success, ensuring profitability while maintaining a strong community focus.
• Manage retail and hospitality operations, optimising stock, supply chains, and customer experience.
• Lead and develop a high-performing team, fostering a positive and engaged workplace culture.
• Implement innovative sales and marketing strategies to enhance visibility and customer loyalty.
• Build and maintain strong relationships with suppliers, local businesses, and the wider community.
• Analyse financial performance and key metrics, identifying areas for growth and efficiency.

What We’re Looking For:

• Retail & Hospitality Expertise – A proven track record in general management within a mixed retail and hospitality setting.
  
  Experience in independent or boutique businesses is a plus.
• Commercial & Strategic Mindset – A results-driven leader who can optimise sales, manage costs, and drive profitability while maintaining a strong community focus.
• Operational Excellence – Someone who can efficiently manage stock, supply chains, and staffing, ensuring a seamless customer experience.
• Community Spirit – A leader who genuinely values and fosters strong relationships with customers, suppliers, and the local area.
• People Leadership – A motivating and supportive manager who can build, inspire, and develop a strong, engaged team.
• Creative & Innovative Thinking – Someone who can bring fresh ideas to enhance the customer experience, develop new revenue streams, and create a thriving business.
• Financial & Analytical Skills – Confident in managing P&L, sales forecasting, budgets, and performance analysis to drive business growth.

Why Join Us?

• Work with a unique independent business at the heart of the community.
• Opportunity to make a real impact and shape the future of the business.
• Supportive and dynamic environment where your ideas are valued.
• Competitive salary up to £60,000 + benefits.

If you are a strategic leader with strong retail experience, hospitality knowledge, and a passion for community-driven businesses, we would love to hear from you.

To apply, please send your CV and a short cover letter outlining why you would be a great fit for this role.

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