Learner Experience Officer

Learner Experience Officer

Service care Solution are currently recruiting for a Learner Experience Officer in Westminster

The Learner Experience Officer will provide exceptional front-line services across Westminster Adult Education Service (WAES) sites.

These roles are critical in ensuring a positive learner experience by delivering high-quality customer service, supporting admissions and enrolment processes, and carrying out administrative duties.

Pay rate - £18.04 PAYE / £22.36 Umbrella per hour

Main Responsibilities

As a Learner Experience Officer you will be responsible for:

• Deliver outstanding front-line customer service at reception desks and Learner Hubs across WAES sites.


• Support all aspects of admissions and enrolment processes, adapting to changing priorities.


• Issuing room keys and processing deliveries.


• Booking initial assessments and learner interviews.


• Handling customer payments and issuing ID badges.


• Issuing examination certificates.

Requirements:

• A full enhanced DBS


• Excellent customer service experience.


• Outstanding written and oral communication skills.


• Proficiency in IT and Microsoft Office applications

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team


• Excellent rates of pay


• Payroll services twice a week

If you are interested in the Learner Experience Officer or know of anyone who may be, please contact Emma at Service Care Solutions by email at emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!