Customer Service Advisor

As Customer Service Advisor, you will be key to the delivery of the core business, and sitting in the heart of the company.

The role presents opportunities to be involved in cross-departmental work and gain knowledge in other areas of the business, allowing you to expand and develop your skill sets.

The advisor role will involve working as part of a team of advisors as the initial point of contact for customers, providing the required level of response, in a professional and efficient manner.

The advisor will have ‘hands on' customer contact experience, have excellent customer focus and outstanding interpersonal skills.

The advisor will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.

This position is a full time, permanent position, working for our client on the outskirts of Stratford upon Avon.

The role is hybrid (2 days in the office) and there are lots of excellent benefits offered too.

As Customer Service Advisor, you be responsible for:

• Acting as first point of contact for all incoming member regulatory queries


• Delivering advice & technical support to customers


• Being fully aware of and actively promote the company's service offering, liaising with relevant departments as appropriate to find the best solution for the customer


• Participating and presenting at member workshops and seminars


• Processing data forms and playing a pivotal role in the data round process


• Developing a detailed knowledge of the data submission process and producer responsibility regulations, with the option to further specialise and hone knowledge in particular areas of interest


• Personally managing a portfolio of accounts to ensure the appropriate level of service is provided

As Customer Service Advisor, you must be/have:

• Customer service experience in a call centre or professional environment


• Ability to manage and prioritise own workload, and to multi-task


• Ability to pick up, retain and deliver technical and regulatory information


• IT Literate: Word, Excel, PowerPoint


• Strong communication and negotiation skills


• Polite and professional at all times


• Highly numerate and able to analyse complex information


• Customer focused with drive to provide the highest level of customer satisfaction


• Positive, proactive, enthusiastic and approachable


• Excellent interpersonal skills


• Flexibility and adaptability

What's in it for you?

• Very flexible hybrid working


• Annual discretionary bonus up to 10%


• 25 days holiday with option to buy sell holiday (up to 10 days annual leave)


• Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership


• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes


• Pension scheme up to 8% employer contribution


• Access to reward & discount platform


• Wellbeing initiatives


• Volunteering day