JOB DESCRIPTION



GENERAL PURPOSE OF THE JOB:


The WTI Inspection Scheduler is responsible for scheduling and dispatching all inspections for WTI.

This position ensures that the regional responsibilities are managed, tracked, and executed timely.

This role must have excellent communication and organizational skills.

This role will be responsible for scheduling and overseeing the inspection volume for an assigned division.

Ensuring project volume is managed and executed within established business rules and objectives.

Key responsibilities include accurate field reporting, timely completion of jobs, and project backlog management.

This position will have the authority to make scheduling changes as required to manage scope changes, unplanned work, and weather-related changes.




ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with the scheduling and onboarding of the field technician team.
• Assist with schedule communication with regional Sales Representatives and management.
• Assist with travel and hotel arrangements for inspection routes.
• Conduct and foster professional and timely communication (utilizing various communication methods) with the regional support teams for all work-related matters.
  
  
• Assist with managing data and information across multiple platforms, including SAP, Excel, Sharepoint, and more.
  
  
• Assist with schedule communication between customer and technician.
• Interact with cross-functional groups, and internal and field representatives in efforts to gather, coordinate, and complete paperwork and information.
• Maintain an updated customer contact list.
• Ability to determine escalation of communications as needed to management
• Special projects as needed.
  
  

• Superior written, oral, and digital communication skills.
• Ability to collaborate and work closely with other teams and departments.
• Computer Literacy, )365 suite, SAP, Excel, Word, IOS.
• Organizing, planning, and prioritizing administrative business functions.
• Performing Administrative activity: performing day-to-day administrative tasks such as maintaining, tracking, and management of paper and electronic data.
• Organizing, planning, and prioritizing work: developing specific goals and plans to prioritize, organize, and accomplish work.
• Experience with Project Management and Gantt charts is a plus but not a requirement.
• Knowledge of customer service principles and practices.
• Familiarity with Microsoft Office products, such as Excel, PowerPoint, and Word, and key social media tools.
• Ability to consistently demonstrate the company's values of hard work and insight and to remain effective in their approach to work.
• Have a resilient attitude toward challenges and the ability to manage pressure.