Lettings Officer/Landlord Liaison Officer

Job Title - Landlord Liaison Officer

Location - Bournemouth, Christchurch, and Poole

Contract - Temporary

Hours - Full-time

Role Summary:
Our client is currently recruiting for a Landlord Liaison Officer to work within the Housing Options & Partnerships team.

This role focuses on working in partnership with the Private Rented Sector to assist individuals in housing need to access and sustain tenancies.

The successful candidate will act as a broker between those at risk of homelessness and landlords, offering suitable tenants, financial guarantees, and tenancy support to reduce landlord risk.

Key Responsibilities:

• Support the administration of financial assistance schemes for landlords, including tenancy deposit loans and bond schemes.


• Facilitate rent deposit loan sign-ups, conduct financial assessments, and provide basic money advice.


• Monitor and recover rental deposits, liaising with financial services for maximum income recovery.


• Maintain positive relationships with private sector landlords to increase access to accommodation.


• Assess the suitability of accommodation in collaboration with relevant professionals.


• Provide tenancy advice and act as a point of contact for landlords regarding property availability and tenancy sustainment.


• Conduct verification checks, including credit references, to prevent fraud and ensure safe allocations.


• Promote and market private rented sector initiatives to landlords and stakeholders.


• Ensure compliance with data protection, confidentiality, and relevant housing legislation.


• Support tenants in applying for Discretionary Housing Payments to secure or maintain accommodation.

Requirements:

• Experience working in a customer service environment, particularly with vulnerable clients or those with complex needs.


• Knowledge of housing-related services, tenancy management, or similar fields.


• Strong financial and legal awareness, with the ability to provide basic financial advice.


• Excellent communication and negotiation skills, with the ability to mediate between landlords, tenants, and council services.


• Proficiency in Microsoft Office and the ability to maintain accurate records and case notes.


• Ability to travel for home visits and attend multi-agency meetings as required.


• Enhanced DBS check required.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

For more information, please contact George at Service Care Solutions on 01772 208 966 or email George.Westhead@servicecare.org.uk.