Domestic Abuse Helpline Practitioner

Job Advert: Domestic Abuse Helpline Practitioner (12-Month Contract)

Position: Domestic Abuse Helpline Practitioner
Contract: Initial 12-month contract
Hours: Full-time
Location: Fully Office-based

We are looking for a compassionate, experienced, and dedicated Domestic Abuse Helpline Practitioner to join our team for an initial 12-month contract.

This full-time role is based fully onsite and requires the post holder to be local and willing to travel as needed.

Role Overview:

As a Domestic Abuse Helpline Practitioner, you will play a vital role in providing immediate support to victims of domestic abuse.

Your key responsibilities will include:

• Triaging referrals, assessing risk, and identifying the needs of individuals contacting or being referred to the service.


• Collaborating with partners to ensure the immediate safety of individuals in need of support.


• Working within a multi-agency team to deliver a high-quality, frontline service as the first point of contact for victims of domestic abuse.


• Delivering a co-ordinated, immediate response to individuals at high, medium, and standard risk, with a priority focus on those at highest risk of serious harm.

Key Responsibilities:

• Provide crisis intervention and support to victims of domestic abuse.


• Complete thorough risk assessments and develop safety plans tailored to individual needs.


• Liaise with internal and external partners to ensure comprehensive care and support for service users.


• Provide emotional support and practical advice to individuals affected by domestic abuse.


• Participate in team meetings and contribute to the ongoing development of the service.

Essential Requirements:

• Substantial experience in the field of domestic abuse, including working directly with individuals who have experienced abuse.


• Proven experience of providing crisis intervention and support in relation to domestic abuse.


• A strong understanding of risk assessment and safety planning in the context of domestic abuse.


• Empathy, resilience, and a commitment to providing high-quality, victim-centred support.

This is an exciting opportunity for someone with a passion for supporting vulnerable individuals and making a difference in the lives of those affected by domestic abuse.

How to Apply:
Please contact Emily @ Service Care Solutions on 01772 208964 or emily.bentley@servicecare.org.uk