Tenancy Sustainment Officer

Tenancy Sustainment Officer
Solihull
Temporary
Full time
Are you an organised and customer-focused professional with experience in tenancy sustainment? Join a team in Solihull as a Tenancy Sustainment Officer/Assistant, providing vital support to ensure housing applicants' needs are assessed and met efficiently.
THE ROLE
As a Tenancy Sustainment Officer, you will play a key role in supporting the Tenancy Sustainment Team by delivering excellent customer service and ensuring housing applications and void property processes run smoothly.

• Manage, prioritise, and take ownership of your caseload


• Process housing register applications and changes of circumstances


• Maintain and update manual and computerised records


• Liaise with Registered Social Providers regarding property advertisements


• Communicate professionally with internal and external customers via phone, email, and in person


• Assist in tenancy termination processes, including void property management


• Provide administrative support to the Tenancy Sustainment Advisors and Officers

THE CANDIDATE
The ideal candidate will have previous experience in a similar tenancy sustainment, housing, or administrative role within a housing environment.

• Strong IT and administrative skills


• Excellent written and verbal communication abilities


• Ability to prioritise workload and work independently


• High level of accuracy and attention to detail


• Experience handling customer enquiries and providing support

THE CONTRACT
Temporary - 3 months
The pay rate for the role is £14.24 per hour LTD company rate.

The PAYE equivalent is £12.14 per hour, inclusive of holiday.
HOW TO APPLY
If you're interested in this role, please apply directly or for any enquiries please contact bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role in more detail